Because the products sold by MAA-akatemia, with the exception of membership, are digital services to which access or delivery begins immediately or at an agreed time, the services have a limited right of cancellation.

 

1. One-Off Events

The 14-day right of withdrawal under consumer protection law does not apply to services provided at a specific date or whose delivery has begun with the customer's consent before the end of the cancellation period. Purchased registration is binding and cannot be cancelled. In case of impediment, the customer may inquire about transferring registration to another date by contacting customer service at info@maa-akatemia.fi.

 

2. Recurring Subscriptions

A recurring subscription can be cancelled at any time to end at the conclusion of the current billing cycle. Monthly or annual fees already billed are non-refundable retrospectively if the service was available to the customer. Any cooperative share capital payment already paid is always returned upon resignation. If a customer wishes to exercise their statutory 14-day right of withdrawal upon initial subscription, they must declare this prior to accessing digital content.

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3. Cancellation by the Service Provider 

If MAA-akatemia is forced to cancel a Q&A session or event due to compelling circumstances (e.g. trainer illness), the customer is entitled to: Transfer participation to the next equivalent event, OR Receive a full refund of the amount paid. Refunds are issued to the same payment method used when placing the order.

 

4. Error Situations and Complaints

If there is a technical defect in the service preventing its use (e.g. broken broadcast link), the customer is entitled to compensation. Instructions: All complaints and refund requests must be sent promptly via email to: info@maa-akatemia.fi. We process requests within 1–3 business days.